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FAQ

 

READ OUR FAQ'S (Questions & Answers)

Can I get a Novo Castelo Furniture catalog?

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Answer:

Unfortunately, we do not have catalogs or brochures that can be sent directly to consumers.

Can I buy from the warehouse?

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Answer:

Yes, we do sell directly to the general public.

Why there is no prices on your website?

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Answer:

The NovoCasteloFurniture.com website is a manufacturer’s website designed to showcase our furniture products. To obtain pricing please visit your Novo Castelo Furniture warehouse or call us at (973) 491-6409.

Is everything Novo Castelo Furniture makes shown on the website?

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Answer:

The NovoCasteloFurniture.com website is designed to showcase a wide variety of our product line. The site does not feature every style. You may want to visit our Novo Castelo Furniture warehouse to view more furniture or to browse through their full color catalog.

Are the pictures in your catalogs accurate?

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Answer:

Yes, they are. However, you must bear in mind that wood is a natural thing, and coloring and grains may vary.

Do you stand behind your products?

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Answer:

We certainly do. We make every effort that the customer should be entirely satisfied. Our customer service department is always available.

Where can I find dimensions of a piece of furniture?

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Answer:

Dimensions can be seen on the Product detail page.

I recently moved, and in the move, a drawer handle was damaged on my dresser. Help?

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Answer:

Often damaged parts can be replaced. If you need to get a replacement part for a Novo Castelo Furniture product, contact us for assistance.

I need assembly instructions for my furniture. Where can I get them?

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Answer:

If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please contact the store you bought the furniture from with the model number of the set for assistance.

Method of Payment

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Answer:

Novo Castelo Furniture accepts cash, personal or cashier's checks, and most major credit cards.Also, Convenient financing options are available with approved credit.